Introducing the next evolution of ordering: Just Eat Takeaway.com unveils AI-voice assistant

Just Eat Takeaway.com has today unveiled a pioneering AI Voice Assistant for iOS and Android, designed to make deciding "what's for dinner" more intuitive than ever before. Launching first in the UK, this market-leading technology allows customers to bypass menus and simply have a natural conversation to discover not only new cuisines, restaurants, & dishes, but also retail, pharmacy and beauty offerings. It then speeds up the process of placing an order.

Beyond the menu: Taming choice overload 

With the endless choice offered by the Just Eat Takeaway.com app comes the challenge of “choice overload". The innovative assistant, first launched with chat function, has been designed specifically to tackle this, acting as a personal food concierge. With the addition of conversational abilities, it streamlines the checkout process and offers tailored recommendations based on genuine interaction.

Crucially, using AI technology, the assistant is designed to  provide meaningful and relevant output to users by evaluating the potential intent of the user based on natural conversation. Whether a user’s request is precise or a rambling stream of consciousness, the assistant cuts through the noise to deliver accurate, meaningful answers. Capable of processing intent in dozens of languages, it ensures that no matter how you ask, you get exactly what you’re craving. Following today's UK debut, a wider international rollout is planned for 2026.

Empowering accessibility through blended interaction 

Just Eat Takeaway.com’s vision has been long established as empowering everyday convenience for everyone. Unlike traditional apps that rely solely on tapping and scrolling, this assistant introduces a blended interaction model. Customers can fluidly switch between touch and voice commands, eliminating the need for constant screen focus.

This shift significantly enhances the ordering experience for users with limited mobility or visual impairments, reinforcing Just Eat Takeaway.com’s commitment to building inclusive and trustworthy technology that removes barriers to entry.